For inquiry, please select either of the Vehicle Plate, T.R. Identification Number, Tax Identification Number or Illegal Pass Number information.
After being examined and approved, the illegal pass records can be viewed on our website and alternatively through the branches, ATMs and internet banking applications of QNB Finansbank and Türkiye İş Bankası.
If you cannot reach the illegal pass in the query records, depending on the time of the query, it may be due to the following reasons;
- The respective illegal pass is still in the approval process.
- The respective illegal pass may have been charged from your HGS account.
We recommend you to check the illegal pass records through our website, or through QNB Finansbank and Türkiye İş Bankası mobile applications within 15 days following the illegal pass.
When you make payment for the 1915Çanakkale Motorway and Bridge crossings on our website, the electronic payment system (virtual POS) service is used, offered by our contracted banks. Neither the personal information nor the credit card information of the electronic payment (virtual POS) service users are stored by our Company in any manner.
The security of the credit/debit card used in the electronic payment system (virtual POS) is provided by SSL encryption technology.
Moreover, it is possible to utilize 3D Secure method for the transactions made through the virtual POS system on our website.
For your requests about refunds and cancellations, you can call the 1915Çanakkale Motorway and Bridge Call Center on 0850 399 19 15 or you can send an e-mail to firstname.lastname@example.org.